Last Updated: June 2025 | Sam’s Airpack Plus Inc.

Order Processing

Orders are processed and prepared for shipment within 2–3 business days of order receipt. Orders placed on weekends or federal holidays will begin processing on the next business day.

Free Shipping

Free UPS Ground Shipping is included on qualifying orders within the contiguous United States. Free shipping is automatically applied at checkout.

Expedited & Alternative Shipping

If you require shipping via any method other than standard UPS Ground — including overnight, 2-day air, freight, or international shipping — the additional shipping costs will be billed to the buyer at the carrier’s published rate.

• UPS 2nd Day Air, Next Day Air, and other express options are available upon request
• Freight shipping is available for large or heavy items — contact us for a quote
• All non-standard shipping charges will be confirmed with you before processing

Tracking & Delivery

Once your order ships, you will receive a shipping confirmation with your UPS tracking number. You can track your shipment directly at ups.com. Delivery timeframes are estimates provided by UPS and may be affected by weather, carrier volume, or other factors beyond our control. Sam’s Airpack is not liable for carrier delays once the order has been handed off to UPS.

Shipping Destinations

We currently ship to addresses within the United States. For international inquiries or special delivery arrangements, please contact our customer care center before placing your order.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We will work with UPS to file a claim and resolve the issue promptly.

Shipping Questions? Contact Us:

Live Customer Care Center: (916) 965-3143

FAX: (916) 258-6829 or (916) 965-3571

Warehouse: 11167 Trade Center Drive, Rancho Cordova, CA 95670